Order Processing Time:
Most orders ship in 1-5 business days. Please check your order confirmation email for current turnaround times at the time of your order. If ordering on a new collection release day the turnaround time may take a little longer then usual, up to 10 business days.
Please note that turnaround times do not include shipping transit time with usps. All orders are shipped from San Diego ,CA. International orders usually arrive within 2 weeks of receiving your tracking confirmation email.
Flat rate $4 first class mail in the US
Priority mail is available for $8.50 in the US. Please note this upgrade only expedites the USPS transit time and does not effect the standard shop processing time that is on the main shop page.
We want you to love your bows!
If you are not happy with your order for any reason, please contact us! We are happy to accommodate an exchange if you have not received the correct item (or if it has become damaged in transit). If your bow needs a re-tie or a new clip/headband please send us a message at Danielle@Londonandlulu.com to arrange a repair or replacement.
All face masks are a FINAL SALE. There is no returns or exchanges on masks for sanitary reasons, so please check the measurements on the size guide to make sure you are ordering the correct size for yourself or your child! If you child above average size for their age you may want to go with a “size up”.